Refund Policy
A legal disclaimer
30-Day Return Window
•Digital products: 30 days from purchase date
•Physical products: 30 days from delivery date
•Hardware/equipment: 14 days from delivery date (unopened packaging)
Eligible Returns
•Defective or damaged items upon arrival
•Products not matching specifications
•Accidental duplicate purchases
•Items not compatible with stated requirements
Non-Refundable Items
•Digital downloads after successful delivery
•Custom/personalized products
•Software licenses already activated
•Services already rendered
Refund Process
How to Request
1.Contact support@hackerslove.com with order number
2.Provide reason for return and supporting evidence if applicable
3.Receive return authorization (RA) number within 48 hours
Processing Time
•Digital refunds: 3-5 business days
•Physical returns: 7-10 business days after we receive the item
•Refunds processed to original payment method
Warranty Coverage
Hardware Products
•1-year manufacturer warranty on all hardware
•DOA (Dead on Arrival) replacement within 7 days
•Defects covered under manufacturer terms
Software/Digital Products
•90-day technical support included
•Bug fixes and critical updates provided
•No warranty on third-party integrations
Contact
Questions about returns or refunds? Email support@hackerslove.com with your order details.